18.9.2024

Dear Customers,

We regret to inform you of continued major disruptions affecting railway connections to and from Hamburg.

Due to an IT update conducted by the Hamburg Port Authority (HPA) on Monday, 16/09/2024, at 4:00 AM, we are still experiencing a complete disruption of railway services in and out of Hamburg. Despite reports yesterday, 17/09/2024, indicating that the IT systems were back online, this morning we are still facing the same issues.

Unfortunately, we have not received any official written communication from the responsible Port Authority.

The delays and chaos over the past few days have resulted in a complete halt of rail transport to and from Hamburg. Additionally, the German infrastructure operator has ceased accepting further trains scheduled to enter Germany due to the heavily congested infrastructure.

We anticipate that the coming days will remain extremely challenging. The level of congestion, not only in the intermodal sector but across all transport modes, is unprecedented in recent decades. This congestion will affect all transport to, from, and within Germany. We kindly ask for your patience, as the backlog of both intermodal and non-intermodal traffic will take considerable time to resolve.

As METRANS, we must decline any requests for compensation related to this disruption.

We sincerely apologize for the inconvenience caused and appreciate your understanding in this matter.

Best regards, 
METRANS Team